When foreign customers first ask about the wireless guide device, nine out of ten times they will ask: "Can it be customized?" After all, the requirements for different scenarios vary greatly - in small European museums, the exhibits are crowded and tightly arranged, requiring precise point-touch guidance; in the Middle East, exhibitions are hot and dusty, and Arabic language support is needed; in Southeast Asia, factory visits require equipment that can withstand dust and machine noise. General models can indeed be used, but it always feels a bit lacking. Either the functions are not usable, or the key requirements are not met.
Ⅰ.Why do foreign customers insist on customization? These points cannot be solved by general models
Not simply changing the appearance is called customization. When foreign customers ask for customization, it essentially means that general models cannot solve these scene pain points. There are three main situations.
1. Special scene adaptation: crowded exhibits, messy environment, general models cannot handle it
In many museums and art galleries, the exhibits are placed very closely, with adjacent points less than 3 meters apart. General model guide devices are prone to "confusion" when guiding, walking to the A exhibit but playing the B exhibit's guidance; in the Middle East's outdoor exhibitions, hot sun exposure and dust are present, and ordinary equipment either suddenly loses battery life or the microphone gets dusty, making the sound indistinct. These situations can only be solved by targeted customization.
2.Multi-language requirements: small language coverage + sound color restoration, general models cannot do it
International exhibitions, multinational enterprise receptions often require multilingual guidance. General models mostly only support English and French, which are mainstream languages. There are no small languages like Thai, Vietnamese, or Arabic at all. More importantly, the pronunciation characteristics of different languages are different, and general models do not optimize the sound quality algorithm, making the sound sound very stiff and lacking that flavor.
Ⅱ.What can Yingmi customize? It can meet from basic to deep requirements
Yingmi's customization is not "half-hearted". From appearance to functions, software to hardware, it can be customized. Whether it's simply printing a logo or complex function development, it can be handled. The core customization directions mainly include these three:
1. Core customization: functions + scenarios, precisely solve pain points
This is the direction that foreign customers love the most. Yingmi will optimize and even add functions based on the scene requirements, making the device fully compatible with the usage environment.
For museums and art galleries with dense exhibits, Yingmi will adjust the "automatic sensing + NFC point touch" of the C7 guide device more precisely - for example, reducing the sensing distance to avoid interference, and customizing the storage capacity of the explanations based on the number of exhibits. It is also sufficient for large exhibition halls; for exhibitions or factories in the Middle East with high temperatures and dust, the E8 guide device will be treated for dust resistance and heat resistance, and the PMU safety intelligent lithium battery power management technology will be optimized. In extreme environments, the battery life and sound quality will also be stable.
There are also special function customizations, such as "two-way interaction" required for multinational enterprise receptions, a two-way guide device 008B will be added with multiple-channel grouping, allowing different departments' teams to talk separately without interfering; for large international conferences requiring multilingual synchronization, a "wireless simultaneous interpretation" will be customized, combined with the HM8.0 multilingual sharing platform, so that different languages do not get confused when speaking.
2.Key customization: languages + sound quality, adapt to international scenarios
Multi-language customization is one of the core requirements of foreign customers. Yingmi not only covers mainstream languages but also can deeply customize small languages. As long as the customer provides the corresponding guidance audio or text, Yingmi will use AI lossless original sound processing, optimize the sound quality algorithm, and restore the language characteristics - such as the tone of Arabic or the final sound of Thai, it sounds like the native speaker speaking face-to-face.
For example, the M7 self-service guide device customized for the Xiangkun Temple scenic area in Vientiane, Laos, specifically added bilingual options in Lao and English, and strengthened the SOC embedded integrated digital noise reduction technology, so that tourists can hear clearly in noisy environments. The equipment customized for European museums includes not only English, French, German, and Spanish, but also Hungarian and Polish, which perfectly cater to local tourists.
3.Deep customization: Hardware + System, Meeting Customer's Exclusive Requirements
If the customer has special hardware or system requirements, Yingmi, relying on its own SMT assembly factory and R&D team, can deeply customize from chips to systems. For example, if the customer wants to connect with their own scenic area management system, Yingmi will open data interfaces, and the usage duration and language selection of the guide machines will be synchronized in real time; if they want a special charging method, they can customize a wireless charging module, or adjust the capacity of the charging box (30-50 units available), and also add an ultraviolet disinfection function, which is convenient and hygienic.
III. Are the customized equipment reliable? Yingmi proves it with technology and cases
Many foreign customers are worried about the "unreliability" and "long delivery time" of customized products, but Yingmi's technical strength and case accumulation can completely dispel these concerns.
1. Production in own factory + multiple layers of inspection, no compromise on customized quality
Yingmi invested in the SMT assembly factory Hefei Suicheng Electronics in 2018. It produces PCBA itself, and the entire process from chip selection to hardware assembly is controllable. Unlike many brands that rely on outsourcing, there are often compatibility issues during customization.
Each customized device must pass five tests: high temperature, low temperature, vibration, sound quality, and battery life. None of them can be omitted. Moreover, it complies with EU CE and RoHS certification standards, and is suitable for export worldwide.
2.Fast delivery time + full communication, no delay in customization efficiency
Yingmi has a dedicated customization team. They respond within 90 seconds before sales and will repeatedly confirm the customer's requirements and provide a detailed customization plan. Basic customization (such as printing logos, changing colors) can be delivered within 7-10 days, and deep customization (such as developing functions, optimizing languages) can also be completed within 30-45 days, which is 20% shorter than the industry average cycle.
There is an exclusive project manager for the entire process, and customers can provide any adjustment requests at any time and receive feedback for modification without going through complex procedures.
IV. Must-read for foreign customers' customization: Don't worry about these two details
When foreign customers customize, in addition to the core requirements, there are two details they particularly care about. Yingmi has already adapted them in advance.
First, the voltage and certifications are compatible worldwide. All customized equipment's charging modules support a wide voltage range of 100V-240V. Whether it's Europe, America, or Southeast Asia, it can be used directly without the need for an additional voltage converter; the default passes international certifications such as EU CE and RoHS, and if local special certifications are required, Yingmi can also assist in handling them.
Second, there is a guarantee for after-sales service, and cross-border repairs are not troublesome. Customized equipment and regular equipment enjoy the same 9G full life cycle service: before sales, samples can be tested for free, during large projects, on-site investigations can be conducted, and after-sales provide free technical support and lifetime maintenance. Even in foreign countries, most problems can be solved remotely, and if repair is needed, it can be sent back to the factory within 10 working days and repaired and sent back.
Conclusion
Customized wireless narrators are not at all a luxury item; for foreign customers, they are a necessity - only when they are precisely adapted to their own scenarios, languages, and brand requirements can they truly enhance the reception efficiency and experience. Yingmi has turned "customization" into its core advantage by relying on its own factory, comprehensive customization plans, strict quality control, and rich export experience.
There is no need to worry about "can it be customized" anymore; what should be more concerned about is "how to customize to suit oneself best". Yingmi will provide an exclusive customization plan based on your specific scenario, so that each narrator can precisely solve your pain points. This is also the core reason why it can export globally and receive unanimous praise.
FAQ
Q1: What is the minimum order quantity for the Yingmi wireless explainer? Can small batches be customized?
A1: There is no minimum order quantity for basic customization (logo, color, additional languages). You can place an order for 10 units; for deep customization (function development, hardware adjustment), the minimum order quantity is 50 units. If there are special requirements, the minimum order quantity can be negotiated and reduced.
Q2: How long does the customization process take? Can it be expedited if I need it urgently?
A2: Basic customization takes 7-10 days to deliver; deep customization takes 30-45 days. Expedited delivery is supported. Basic customization can be delivered within 3 days, and deep customization within 20 days. A small additional fee for expedited service is required. Specific details can be asked from the project manager.
Q3: Can the customized equipment still enjoy the warranty? How long is the warranty period?
A3: Yes! Customized equipment and regular equipment have the same warranty - core components (chip, battery, microphone) are guaranteed for 2 years, the entire machine is guaranteed for 1 year, and lifetime free maintenance is available. The after-sales service is not affected by customization.
About us
HEFEI HUMANTEK. CO., LTD. has been dedicated to the research and development and production of tour guide devices for 18 years. Our company mainly deals in team tour guide systems, self-service audio guide systems, multi-channel tour guide systems, and intelligent presentation systems. As an innovative enterprise, Yingmi Technology holds multiple core patents and technical certifications, and its strength is highly recognized. The company possesses H4 national patent core technology, a 7S product guarantee system, and a 9G service system throughout the entire life cycle, ensuring zero accidents from the first unit to one million units, all for the reliable delivery of products and services to customers! The company is committed to creating industry-leading intelligent tour guide solutions through a strategy of integrating online and offline as well as domestic and international interaction, and promoting a comprehensive upgrade of cultural and tourism display experiences.
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