When foreign customers choose wireless audio guide service providers, the biggest concern is "unreliability" - either incomplete certifications causing customs clearance delays, inability to customize for minority languages, or being unable to find a person for after-sales service when the equipment breaks down, or even paying for the product but not receiving it in time. In fact, to determine if a service provider is reliable, there's no need to guess blindly; just focus on a few key points.
For foreign customers, a reliable service provider is never just "good at talking", but "does things practically" - complete international certifications, smooth customs clearance, the ability to customize for minority languages, fast after-sales service. Yingmi has been exporting to multiple regions such as Europe, America, and Asia for years and has become a service provider for international museum forums and events like the Shanghai Cooperation Organization, relying on these "practical" aspects to the extreme.
Ⅰ.Hard standards for reliable service providers, foreign customers can directly match
1. Complete international certifications, zero customs clearance obstacles
Exporting products is the most troublesome part - customs clearance. Reliable service providers have already prepared a complete set of international certifications. For example, EU CE, RoHS certifications, and Chinese CMA, CNAS dual testing - these are all necessary "passports". If they don't have these certifications, the equipment is likely to be detained at customs, not only delaying use but also incurring additional costs.
2.Own R&D capabilities, refuse OEM production
OEM service providers don't have their own technology and factories, and product quality depends on the factory's attitude. It's impossible to customize for minority languages or modify functions later. Reliable service providers must have their own R&D teams and production factories, controlling the entire process from design to production and testing to ensure stable equipment and flexible response to customization needs.
3.Capable of adapting to multiple scenarios, small language customization is not a problem
The usage scenarios of foreign customers are diverse - exhibitions, scenic spots, conferences, etc. Service providers must have a full product line coverage. More importantly, small language customization - whether it's mainstream languages or minority languages like Lao or Arabic - can be precisely customized, and the sound quality must be clear, conforming to the pronunciation characteristics of the language.
4.Global after-sales guaranteed, response must be fast
If equipment has problems abroad, if after-sales service cannot be found, the loss will be huge. Reliable service providers must have a 24-hour multilingual after-sales team that can remotely guide repairs; if a return is needed, the process should be simple, the cycle should be short, and temporary spare parts can be provided for emergency use, without delaying use.
Ⅱ.Why can Yingmi become the preferred choice for foreign customers? Its advantages are reliable
Yingmi has been dedicated to the audio guide industry and is now a national-level high-tech enterprise and big data enterprise. It has been able to serve international customers for years, relying on its solid hard power. Every aspect has met the standards of a reliable service provider.
1. Complete international certifications, no additional hassle for customs clearance
Yingmi has already considered the customs clearance issue for foreign customers. All products have passed EU CE, RoHS certifications, and Chinese CMA, CNAS dual testing, and can be directly cleared customs without additional costs for certification. The charging module has also been made for international compatibility, supporting a wide voltage range of 100V-240V. Whether it's 220V in Europe or 110V in America, it can be plugged in and used without the need to buy a converter.
What's more considerate is that Yingmi can also provide a complete certification file package, including test reports and certificates, which can be handed over to the customs for clearance, eliminating the trouble for customers to organize the documents.
2.Self-research and production, stable quality
Yingmi is not an OEM service provider. It has its own R&D team, with annual R&D investment accounting for more than 15% of sales. It holds a number of utility model patents and software copyrights. The core H4 technology - SOC embedded noise reduction, PMU secure power management, ergonomic design, and HM8.0 multi-language platform - are all independently developed and can precisely address industry pain points.
In 2018, Yingmi also invested in its own SMT surface mount manufacturing plant, enabling independent production of PCBA. From R&D design, component procurement to production assembly and quality inspection, it is fully controlled throughout the process. Each piece of equipment undergoes 5 strict tests including high temperature, low temperature, vibration, and drop, resulting in much more stable quality than that of contract manufacturers.
3.Customization of minor languages has no limit, and the sound quality is reliable
The minor language issues that foreign customers are most concerned about can all be solved by Yingmi. Its HM8.0 multi-language sharing platform supports unlimited customization. Whether it's mainstream languages or niche languages, as long as an audio or text script is provided, it can be customized within 7-10 working days. Moreover, it will optimize the sound quality based on the pronunciation characteristics of the language, and there will be no artificial machine-like feeling.
III. Precise selection for different scenarios, choose these 3 devices with your eyes closed
Yingmi has many device models. Foreign customers don't need to worry. Select these 3 devices based on the scenarios and it's definitely correct, reliable and easy to use:
This is the "all-purpose model" for exhibitions and enterprise visits. The integrated design weighs only 16 grams and is extremely lightweight, so it can be carried in your pocket. It adopts SOC embedded integrated digital noise reduction technology, even in noisy exhibition venues, the explanation sound can be heard clearly.
It supports 200 independent channels, even if 100 teams are using it simultaneously, there will be no interference; the transmitter's battery life can reach 15 hours, and the receiver's battery life is 8-10 hours, and it is not a problem for high-intensity use throughout the day.
Designed specifically for cultural tourism scenarios, the ear-mounted integrated machine is particularly lightweight and won't hurt your ears after wearing for a long time. It adopts RFID intelligent positioning technology, with precise sensing distance. When tourists approach the scenic spot, it automatically plays the explanation without manual operation.
It can store 9999 explanations, is convenient for multi-language switching, and can automatically remember the last used language; it can last for 8-10 hours with a single charge, and is sufficient for the entire day's reception in the scenic spot.
3.Large venues/conferences: MC200 multi-channel zone explanation system
Suitable for large venues and conference centers, it adopts LD high-precision positioning technology, combined with RFID, infrared, and WiFi three positioning methods, with extremely precise zone switching. When the audio guide leads the team into a certain area, the explanation is automatically activated, and it automatically turns off when leaving. The sound transitions smoothly between different areas without any noise.
| Product Model |
Target Scenarios |
Key Advantages |
| Yingmi E8 Integrated Team Explanation System |
Exhibitions, enterprise visits |
- Versatile "all-purpose model" for mobile explanations.
- Stable performance in crowded exhibition halls/enterprise workshops. |
| Yingmi i7 Automatic Sensing Audio Guide |
Scenic spots, museums (self-guided visits) |
- No manual operation (user-friendly for international tourists).
- Precise sensing avoids false triggers. |
| Yingmi MC200 Multi-Channel Zone Explanation System |
Large venues, conference centers |
- Ideal for large-scale conferences/venues with multiple zones.
- Ensures synchronized, interference-free explanations for groups. |
FAQ
Q1: Can Yingmi's equipment pass the customs inspection in our country?
A1: Absolutely. All Yingmi products have passed the EU CE, RoHS certifications, as well as the Chinese CMA and CNAS dual inspections. They can provide complete certification packages. No matter which country the export is to, customs clearance will not be a problem.
Q2: What materials are needed for customizing a minor language? How long will it take to complete?
A2: Just provide audio files or text manuscripts. The format is not limited. Simple minor language customization can be completed within 7-10 working days. For complex ones, we will communicate and confirm the time in advance. Free sample testing sound quality will also be provided.
Q3: If the equipment breaks down abroad, how is the after-sales service handled?
A3: There is a 24-hour multilingual after-sales team. They can remotely guide simple repairs. If a repair is needed, the equipment can be sent back to the factory and repaired within 10 working days. Temporary spare parts can also be provided for emergency use, without affecting the equipment quality and performance.
Q4: Do you need to send the equipment back if you want to update the explanation content? Is there a charge?
A4: No need to send it back. There is no charge. Whether it's changing the explanation words or adding new languages, it can be done remotely. The after-sales team will guide the completion. It's very convenient.
Q5: Is there a discount for bulk purchases? Can the equipment appearance be customized?
A5: There is an exclusive discount for bulk purchases. The larger the purchase volume, the greater the discount. The appearance can also be customized. Logo printing, color modification, and design adjustment are all possible. It will not affect the equipment quality and performance.
About us
HEFEI HUMANTEK. CO., LTD. has been dedicated to the research and development and production of tour guide devices for 18 years. Our company mainly deals in team tour guide systems, self-service audio guide systems, multi-channel tour guide systems, and intelligent presentation systems. As an innovative enterprise, Yingmi Technology holds multiple core patents and technical certifications, and its strength is highly recognized. The company possesses H4 national patent core technology, a 7S product guarantee system, and a 9G service system throughout the entire life cycle, ensuring zero accidents from the first unit to one million units, all for the reliable delivery of products and services to customers! The company is committed to creating industry-leading intelligent tour guide solutions through a strategy of integrating online and offline as well as domestic and international interaction, and promoting a comprehensive upgrade of cultural and tourism display experiences.
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