Tour guide job at Fenway Park: How to make foreign tourists recognize the story?

When the baseball period in Boston's Fenway Park starts, Mark, the tour guide, begins to have a "bumpy ride" - he leads a Japanese team to stand under the "green monster wall", and after he ends up speaking in English, "This wall was built in 1934 and has blocked many home runs", a tourist elevates a video camera and asks, "What does 'home run' indicate in Japanese? Why is this wall green?"; When transitioning to the pitcher's mound, the youngsters in the Latino household team ordered his sleeve and asked in Spanish, "Will the Red Sox pitcher method here?" Mark could only slowly convert using a smart phone translation app, which triggered a delay of half an hour. On the day of the game, it was also worse. The cheers from the spectators hushed everything. He stood up a megaphone and yelled, "The very first video game of the 1912 opening period, the Red Sox won 5-3." The spectators in the back row really did not also capture "5-3," and lastly, they could only take a picture around the century-old scoreboard and sputtered, "It's still worth seeing Fenway Park."

As one of the oldest arenas in Major League Baseball, Fenway Park gets over 3 million site visitors yearly, with nearly 40% being foreign site visitors. For the guides below, the troubles of their job are never simply remembering "1912 opening" or "17 home run document" - it's about how to really "recognize" the worth of this arena for foreign site visitors with various languages and various understanding of baseball - not simply an informal consider the design, yet obtaining "the tactical design behind the green monster wall," understanding the passion of Red Sox followers, and comprehending why they have such a solid attachment to this location.

I.The "Three Challenges" for Fenway Park Guides: Multilingualism, Noise, Course, Missing Any Kind Of Among Them Is Not nearly enough

Guides that have actually led scenic tours at Fenway Park understand that their job is various from that of galleries or historical sites - there are no silent exhibit halls, no fixed seeing order, and the tourists' concerns are particularly "spread." Simply depending on interest and memory is not nearly enough; they have to overcome these 3 obstacles:

1.Multilingualism is not "converting words," it's about making tourists "recognize baseball."

Amongst the foreign site visitors at Fenway Park, Japanese, Latin American, and European tourists have various demands: Japanese tourists mostly comprehend baseball and would like to know "Did the Red Sox bet the Yomiuri Giants?" "Which is tougher to hit, the green monster wall or the outfield wall of Tokyo Dome?" Latin American tourists enjoy baseball but do not talk English, and they can't also recognize the terms like "pitcher's mound" and "home plate"; European tourists are commonly "visiting with their family members," and they don't also know the guidelines of baseball. When the guide told them "The Red Sox won the World Series in 1918," the tourists instantly asked "Was it against Germany?" They made a joke. Another guide who led a Japanese team was asked "The green monster wall is 37 feet and 2 inches high. How many meters is that? Is this height tough or very easy in baseball?" The guide wasn't ready and needed to look up the unit conversion on the spot, but couldn't explain the relationship between "height and strategies," and the tourists were not interested throughout.

So for the guides, multilingual solution is not "converting 'home run' right into a foreign language" - it's about incorporating the tourists' cultural background and baseball understanding to discuss the terms "quickly." For example, when explaining "home run" to European tourists, one should say "It's like the 'hat-trick' in football, the most powerful scoring approach in baseball"; when explaining the height of the "green monster wall" to Japanese tourists, one should compare it with "The outfield wall of Tokyo Dome is 1.2 meters higher, so hitting a home run below requires especially solid player abilities" - only after that will the tourists recognize and be willing to ask even more concerns.

2.Telling stories clearly in the sound is more vital than "shouting loudly"

The sound scenarios at Fenway Park are specifically special - it's not simply "crowded and loud": on non-game days, there are the "humming" audios of grass maintenance devices and the conversations of tourists; on video game days, it's a lot more overstated. The followers' cheers, the on-site discourse, and the vendors' calls for hotdogs all mix together, with decibels getting to over 80. Standard amplifiers simply don't function. The tour guide shouts until his voice is hoarse, but the tourists still have to stand nearby to pay attention. If they are too far away, the material gets lost.

Tour guides all expect a tool that can "remove the sound" - without shouting, tourists can listen to plainly when talking typically. Whether it's the supporting throughout the video game or the sound from the maintenance device, it does not impact the description. Nevertheless, the tour guide's power should be focused on "telling the tale," not "that has a louder voice."

3.The seeing course is spread, and the knowledge points are fragmented. They require to help tourists "attach the century's history"

The seeing course at Fenway Park is specifically spread: from the "green monster wall" in the outfield, to the pitcher's mound and home plate in the infield, to the gamers' storage locker room underground and the baseball museum upstairs. Different locations are much apart, and the order has to be readjusted according to the flow of individuals. When the tour guide leads the team, it's easy for "the tourists ahead have actually listened to the description, but the ones behind haven't kept up," or "when visiting the museum, the tourists fail to remember the baseball history they were simply informed."

A European household traveler commented: "We visited the storage locker room with the tour guide and discovered that the jersey was used in 1931. Later, when we went to the museum and saw the old jerseys, we couldn't remember if this jersey was the initial design. After visiting, we really felt that each location was fascinating, but we didn't recognize the partnership between them and didn't recognize what occurred in Fenway Park over the past a century."

For tour guides, they require to discover means to "connect the spread knowledge points" - for example, when seeing the old baseball bat in the museum, they should relate it to "the owner of this bat hit a 'farewell home run' before the 'green monster wall' in 1953"; when seeing the No. 34 jersey in the storage locker room, they should explain "this is in memory of Ted Williams, who threw 19 seasons of baseball on the pitcher's mound." But relying exclusively on talking is easy to forget, and tourists can't remember it either. Tools are needed to help "attach" them.

II. With tools adapted to the scene, tour guides' job ends up being easier

The tour guides at Fenway Park slowly discovered that great tools are not "an added burden," but can help them do their jobs thoroughly - no longer fretting about "tourists not recognizing," no longer screaming loudly, and being able to focus more on "telling the baseball story." Solutions like those made by Yingmi are specifically suitable for the scene at Fenway Park:

1.Make it possible for various tourists to "stay on top of the rhythm"

Yingmi's multilingual sharing system just fixed the problem of "tourists not recognizing" - it covers 5 languages: English, Spanish, Japanese, German, and French. Japanese tourists can listen to "the comparison in between the 'green monster wall' and the Tokyo Dome," Latin American tourists can recognize "the tactical value of the pitcher's mound," and European tourists can recognize "the World Series is not a football suit." If there is a need for a small language like Portuguese or Korean, it can be customized in 72 hours without the tour guide having to look for a translator temporarily.

A lot more considerate is "promoting terms" - not rigid translations, but explaining them in a way that suits tourists' cognition. For example, when explaining "home run" to European tourists, the system would automatically say "similar to the 'hat-trick' in football, it is one of the most magnificent scoring approach in baseball." When explaining to Japanese tourists the "height of the green monster wall", it is needed to add that "it is 1.2 meters greater than the outfield wall of Tokyo Dome. Hitting a home run below amounts to hitting a 500-foot home run in Tokyo Dome." Yingmi had previously suggested a similar prepare for the Tokyo Dome in Japan, and the local tour guide stated, "The concerns asked by the tourists were much more thorough. They were no longer simply 'what is this?' but 'why was it created by doing this'"

2.Even in the midst of sound, you can "hear every word"

Yingmi's digital sound decrease modern technology is extremely sensible for the tour guides at Fenway Park - it can specifically filter out follower cheers, device noises, and mirrors. Even when the tour guide is talking typically, tourists, even if they are basing on the very first base watching platform on video game day, can plainly listen to "Ted Williams' batting skills". Furthermore, the devices can "instantly change the volume": in a quiet museum, the volume will be reduced, not disturbing others; when it obtains loud in the outfield, the volume will automatically increase, without the demand for the tour guide to by hand adjust.

There is no demand to worry about the signal - its wireless transmission innovation can cover the whole Fenway Park, from the green monster wall in the outfield to the gamer passage underground, and the signal will not be interrupted. Even if the team is spread across different watching stands, such as when the front-row tourists are watching the home plate and the rear-row tourists are watching the green monster wall, within a range of 200 meters, they can plainly listen to the descriptions. The tour guide at the New york city Yankees Stadium used it before and said, "The signal disturbance price is less than 3%, which is much more reliable than the previous equipment."

The tools design additionally satisfies the demands of the tour guides - it is a neck-mounted type, not portable. When the tour guide leads the team, they can openly motion "the throwing movement", and tourists taking pictures or slapping will not be obstructed. The weight is just 18 grams, and using it for half a day will not trigger pain in the ears, making it suitable for a 3-hour go to duration at Fenway Park.

3.Help tourists "remember the century-old stories"

Yingmi's zone-guided scenic tour plan precisely solves the problem of "dispersed paths and fragmented knowledge points" - different locations use different explanation methods:

The outfield uses "automated noticing", when tourists approach the green monster wall, the tools will automatically play "This wall was built in 1934. Originally made from timber, it was changed with concrete in 1947. The green color was to minimize sunlight representation and help players judge the round's trajectory", without the demand for the tour guide to duplicate it over and over;

The infield uses "wireless team explanation", the tour guide can supplement based upon the on-site scene, such as when basing on the pitcher's mound, "This is 2 inches greater than other arenas. It is the Red Sox's tactical advantage, enabling the pitcher to toss a lot more specific pitches";

The museum uses "touch-screen explanation", tourists can click on the labels of the displays to pay attention to "This old jersey from 1918 was used by the owner in 1953 and hit a 'Farewell Home Run'. The opponent was the Yankees, and 35,000 followers cheered real-time". When seeing the 34th jersey, it will be discussed "Ted Williams used this jersey during 19 periods on the pitcher's mound. When he retired in 1966, followers cried out his name". This way, tourists can attach "the green monster wall, the pitcher's mound, and the old jersey" right into a line, remembering the century-old history of Fenway Park.

Final thought: The core of the tour guide is to allow tourists take "stories" away, not "photos".

The tour guides at Fenway Park frequently say that the charm of this arena is not "old", yet "with stories" - it is the home runs blocked by the green monster wall, the tale of Ted Williams, and the century-long bond between the followers and the team. Their job is to inform these stories to foreign tourists, to ensure that when they leave, they bring with them "the passion of the Red Sox" in their hearts, as opposed to just the images on their phones.

Solutions like Yingmi's actually help tour guides "better communicate the stories" - no longer sidetracked by language, sound, or courses, yet able to concentrate on "how to make it more vibrant". For foreign tourists, such tour guide solutions are "worth it"; for tour guides, such job is "fulfilling".

Ultimately, the tour guide work at Fenway Park is not "revealing tourists around", yet "making sure that individuals from different countries can fall for baseball culture". And good devices are the "great assistants" that help them achieve this goal.

FAQ:

1. Can visitors access the audio guide content after the tour ends?
   Some systems offer post-tour access via a mobile app, allowing visitors to revisit stories or share content with friends.

2. How does the audio guide handle technical failures during a tour?
   Backup devices are available on-site, and the system is designed for quick troubleshooting to minimize disruption.

3. Are there different tour modes (e.g., family-friendly vs. detailed historical)?
   Yes, content can be tailored to different audience interests, with options for shorter highlights or in-depth narratives.