Over the years, when dealing with foreign scenic spots and museums, I often heard them joke: Want to set up an online voice tour guide? Faced with a bunch of technical parameters, they get confused - which self-service machine or mobile app should they choose? Afraid that the language coverage is not complete, foreign tourists won't understand; also worried that the equipment doesn't meet local standards and breaks down while in use; and the biggest worry is that there will be no one to take care of it later. In fact, it's not that the tour guide plans are difficult to handle, but that they haven't found the "experts" to help.
Some scenic spots followed the trend and bought popular audio guide machines, but tourists complained that they were too heavy and didn't use them; some museums tried to save money and set up mobile apps, but found that the signal was poor and it often disconnected. Later, it was discovered that what everyone really needed was not "one machine", but someone who could clearly and thoroughly outline the plan from start to finish according to their own needs. And the online voice tour advisor of Huima Technology is exactly for this - they don't talk about irrelevant parameters, but like a "family advisor", start from the actual situation of your scenic spot and anticipate problems, and make the plan solid.
I. First, figure out your "pain points", and then give you "the appropriate solution"
Last year, a person in charge of an Italian ancient town scenic spot came to Weima's advisor for the first time and immediately asked, "How much does each self-service audio guide machine cost?" 。 For other businesses, they might simply offer a price and be done with it. But the consultant of Weima didn't do that. Instead, he kept asking three very specific questions: "How many international tourists do you receive each day? Are they mainly from Europe or from other places? Are there more elderly people or young people among the tourists?"
It was later discovered that this ancient town has 12 old architectural attractions. During peak seasons, tourists from Europe and America account for 60%. The previous guide machine could only speak English and often "interfered" when there were many people - standing in front of the church, one would hear the explanation from the square. After the consultant understood these situations, instead of recommending a single device, he came up with a "combined solution": Provide more M7 neck-mounted guide machines for the elderly (which are so light they are like a small necklace and support Italian and French languages), let the young people use the WeChat mini-program (scan the code to use, real-time location-based explanations), and remotely adjusted the frequency of the signal transmitter to completely solve the "interference" problem.
You see, this is the value of the consultant - not applying a ready-made solution to you, but breaking down your needs, and gradually adapting to them.
1.Outdoor Scenic Areas: Focus on Solving the Issues of "Getting Tired from Visiting and Getting Bored Using"
For outdoor scenarios like the French Alps and the ancient city of Chiang Mai in Thailand, tourists have to walk for a long time. The consultant first considers "lightness" and "battery life". There was a client from a Spanish seaside scenic area who was worried that tourists would have trouble carrying equipment on the beach. The consultant directly recommended the M7: "Only 50 grams, hung around the neck, it's just as if it's not hung at all. Tourists can take photos and play in the water without any delay; it can be charged once and can be used for 16 hours, from morning to night, no need to recharge." Later, the client reported that initially they were worried about poor signal on the beach. However, after the consultant provided remote guidance and advised them to install the transmitter under the shade umbrella, the signal was very stable. Even in windy and rainy conditions, it never stopped. The complaint rate of tourists dropped by 70% directly.
2. Corporate Exhibition Hall: Balancing "Quiet and Distinctive"
The global exhibition halls of Adidas and Volkswagen often have several teams visiting at the same time. Previously, they used loudspeakers, which made people's ears ache. Once Huawei's German exhibition hall came to us, saying that when customers listened to the product introduction, they were constantly interrupted by other teams. The consultant recommended the R8 team's explanation system: "The tour guide holds a small transmitter, team members wear receivers, different teams use different channels, and they do not interfere with each other; they can also translate your product explanations into German and French, and even the technical parameters are translated clearly."
Later, the exhibition manager reported that now the exhibition hall is much quieter, and customers can listen to the introduction calmly, and even the signing rate has increased significantly.
II. The Consultant Can Say with Confidence, Completely Relying on "Strong Foundation"
Many foreign customers would privately ask me: "The consultant's words are good, but when it comes to implementation, can the technology keep up? Can the equipment be used in our country?" To be honest, the Huima consultant's confidence is not based on words alone, but is supported by 16 years of technical accumulation and solid qualifications.
1. All Certifications Are Done, Using It Anywhere Is Safe
You must be worried about "The equipment does not meet local standards, and the customs won't approve it." There is no need to worry about this - Huima's guide machines have passed the EU CE and RoHS certifications, and are recognized in 27 European countries, the UK, and Australia; the domestic ISO9001 and ISO14001 certifications are also available; from production to after-sales, everything is done according to standards.
Once a customer from Germany was not confident and insisted on having an institution test it. After the test, they said, "It is even more in line with the local standards than our local equipment." What makes people more at ease is that all equipment has the insurance of Ping An of China, from the 1st unit to the 1 millionth unit, there has never been a safety accident, and if there is a equipment quality problem, foreign customers can also claim compensation through insurance, without having to bear the loss themselves.
2. 16 Years of Export Experience, Understanding the "Little Details" of Different Regions
Huima started doing foreign trade in 2009, and the equipment was sold to more than 20 countries. The consultant has long understood the "little quirks" of different regions: the Middle East is hot, so they recommend models with high temperature resistance; in Northern Europe, it is cold in winter, so they optimize the battery's low-temperature endurance; even the plugs are customized according to local standards, and you don't have to buy additional conversion heads.
Last year, a tourist attraction in Indonesia came to us, saying that there was always power outages there. The consultant directly provided them with M7 with a backup battery and designed a solar charging cabinet. Later, the customer said: "Once the power was off for a long time, the guide machine still worked, and the tourists didn't notice, it was so reliable."
3. With a research and development team "backing it up", new technologies can keep up
Huima has 10 postgraduate and doctoral researchers dedicated to R&D. They have also collaborated with iFLYTEK to develop AR navigation and virtual reality explanations. The consultants won't talk to you about vague "future trends", but will realistically help you reserve upgrade space - for example, if you purchase the M7 now and later want to add VR functionality, you can simply upgrade the software instead of buying new equipment.
The director of a Dutch technology museum said: "Last year, the consultant told us that VR could be added. We were still hesitant. After trying it, we found that visitors especially liked it. They could 'virtually touch' the exhibits. Now, there are significantly more visitors on weekends."
III. No need to fly to China, you can handle things efficiently from afar
The biggest headaches for foreign clients are "time difference" and "distance" - if you have a question to ask, you have to wait for the other party to start working; if your equipment breaks down, you have to wait for several days for maintenance. But Huima's online service has solved all these problems.
Huima has specially set up two teams of advisors, one for Europe and America, and the other for Asia and the Pacific. No matter if you send a message at 3 AM in the US or consult at 11 PM in Australia, you can generally receive a reply within 2 hours. Once an American client urgently needed to change the plan at 2 AM, the advisor logged on within half an hour, helped adjust the language settings, and recalculated the equipment quantity. The client said, "It's faster than our local suppliers' response time."
IV. Conclusion: There's no need to figure things out on your own when conducting guided tours; finding the right person is the most convenient way
In fact, foreign clients are not afraid of spending money when conducting online audio-guided tours, but they are afraid of not getting any results. The most practical aspect of Huima's online audio-guided tour advisors is that they "don't deceive" - they will help you calculate "how many tourists are suitable for how many devices" and "which plan can save costs", and will also remind you "what policies are there locally that you need to pay attention to", taking into account all the problems you haven't thought of.
Your message must be between 20-3,000 characters!