Dear managers of foreign scenic areas, I have been in the audio guide industry for many years and have witnessed too many foreign scenic areas trapped in such predicaments: during peak seasons, tourists gather around the information desk asking, "Do you have Spanish audio guides?" or "Can we find a Japanese tour guide?" However, the scenic areas simply cannot gather so many tour guides who speak different languages. Even if they manage to hire human tour guides, the content provided by different guides varies greatly. Some miss out on key historical details, while others provide overly simplistic explanations, resulting in inconsistent tourist experiences. In some scenic areas, tourists want to take their time to explore, but are urged by the tour guides to rush through the itinerary, leaving them with nothing but regrets when they leave...
In fact, these problems are not insurmountable. In China, there is a company called Hefei Huimai Information Technology Co., Ltd. Their "Yingmi" brand free audio guide system has already helped many scenic areas solve similar problems and has even been exported to countries such as Spain, Hungary, and the United Arab Emirates. Today, I would like to share with you how free audio guides can upgrade the services of foreign scenic areas and make tourists' visits more enjoyable.
I. Free Audio Guides Solve the "Annoying Issues" of Overseas Tourist Attractions
I know that the three most troublesome issues for many overseas tourist attraction managers are: inadequate multilingual services, high labor costs, and inconsistent visitor experiences. And Yingmi's free audio guides precisely address these three pain points.
Let's start with the multilingual issue. Take many ancient town attractions in Italy as an example. Every year, tourists from all over the world visit these places, but the attractions can only offer English and Italian explanations at most. French, German, and Japanese tourists have to rely on translation apps, which is a very poor experience. Yingmi's self-service audio guide system comes standard with 8 languages, including English, French, Spanish, Japanese, Korean, and German. If the attraction has special needs, more languages can be customized. Moreover, the device uses the "HM8.0 Multilingual Sharing Platform", making language switching very convenient. Tourists can simply press a button to hear the language they are familiar with. Previously, a historic city attraction in Spain used Yingmi's i7 automatic induction audio guide machine, and the complaint rate dropped by 50%. Many foreign tourists said, "Finally, we can clearly understand the history of this ancient city."
Next, let's talk about the cost issue. To be honest, hiring a multilingual tour guide in foreign countries costs at least several thousand euros per month, and more people need to be hired during peak seasons, which is really expensive. But Yingmi's free audio guides offer a "one-time investment, long-term savings" solution. For instance, Yingmi's self-service rental cabinet Z50 allows tourists to scan a code to rent the device themselves, without the need for staff intervention. One rental cabinet can replace the work of two staff members. Moreover, the equipment is of excellent quality, using "PMU Safe Intelligent Lithium Battery Power Management Technology". It can last for 24 hours on a single charge and is explosion-proof. There have been no safety incidents from the first unit to the one millionth unit, and almost no maintenance costs are required. A lake attraction in Hungary saved over 30,000 euros in tour guide costs each year after introducing Yingmi's equipment in 2022. The attraction manager said, "Isn't it great to use this money to improve the attraction's facilities?"
Finally, there is the issue of consistent visitor experiences. The quality of human tour guides varies; some are good at storytelling, while others just read from the script, resulting in vastly different experiences for visitors. However, Yingmi's audio guide content is uniformly recorded and can be professionally voiced over, ensuring that every visitor receives accurate and vivid explanations. For example, Yingmi's touch-based audio guide system C7 allows tourists to touch the label next to the exhibit to hear a detailed explanation, without missing any details. After a museum in the United Arab Emirates adopted this system, the average visitor stay time increased by one hour, and many people said, "It's even clearer than listening to a tour guide, and we can control the pace ourselves."
II. The "hard power" of Yingmi, reassuring foreign scenic spots
Some may wonder, if foreign scenic spots use Chinese equipment, can they be trusted? I can confidently say that the strength of Yingmi is definitely up to the test.
Firstly, the company behind Yingmi - Huima Technology - is a true "technology-oriented" entity. It is affiliated with Hefei Intert Group, which has 50 acres of land, 60,000 square meters of standardized workshops, and 4 automated SMT production lines. From design to production, it can handle everything by itself, without the problem of "low quality from outsourcing". Huiima Technology is also a national high-tech enterprise and a big data enterprise, holding many patents. For instance, the "SOC Embedded Integrated Digital Noise Reduction Technology" can minimize environmental noise to the lowest level. Even if there are many tourists and loud noises in a large natural scenic area, tourists can still hear clearly. Moreover, all the equipment has passed EU CE, RoHS certifications, as well as China's ISO9001 quality management system and ISO14001 environmental management system certifications. They are fully in line with international standards when used abroad.
Secondly, Yingmi's products are particularly tailored to the needs of foreign scenic spots. For example, for large natural scenic areas, Yingmi has the i7 Automatic Sensing Guide Machine, which weighs only 16 grams and is completely unobtrusive when hung on the ear. It uses the "RFID-2.4G Non-Interference Star Distribution Technology", which can accurately sense attractions within a 1-meter range. There is no need for manual operation. Tourists can hear the guide wherever they go. If it's a museum or exhibition hall with dense exhibits, the C7 Touch Guide Machine is used, which can effectively solve the problem of "interference in close range". There won't be a situation like "hearing the explanation for one exhibit while standing in front of another". There is also the R8 Wireless Guide System for group tourists. It uses the "4GFSK Signal Modulation Technology", which ensures no interference between different groups. The tour guide doesn't have to shout loudly, and tourists can still hear clearly. This is particularly suitable for theme parks and large exhibitions.
What's more reassuring is that Yingmi also has "Five-Star Safety Assurance". Every device must undergo at least 5 tests, from appearance to performance, and safety is strictly controlled. It is also insured by China Ping An Property Insurance, providing protection in case of any issues. Once a tourist dropped the Yingmi device in Turkey and picked it up, they found it still functional. The scenic spot manager said, "The quality is much better than the local equipment we bought before."
III. Real Cases: Foreign Attractions Use Eagle Rice, Results Are Visible
Just talking about technology and products is not enough. Let's take a look at the actual cases. Over the years, Eagle Rice's equipment has been exported to many countries, and many scenic spots have noticed significant changes after using it.
In a coastal town scenic area in Spain, there were few international tourists because there was no multilingual tour guides. In 2021, they introduced the Eagle Rice M7 automatic sensing guide machine and Z50 rental cabinet, and launched the "free audio guide" service. After tourists scanned the QR code to rent the equipment, when they reached scenic spots such as the lighthouse and old churches, the equipment would automatically play explanations in English, Spanish, and French, and also introduce local seafood delicacies and folk stories. As a result, within less than a year, the number of international tourists increased by 30%, and many tourists shared on social platforms, "This town is so considerate, you can enjoy it without a tour guide." The scenic area manager said that previously, they had to spend over 20,000 euros each year to hire temporary tour guides. Now, this money has been saved, and they can provide free guide equipment to tourists. The cost-effectiveness is extremely high.
Let's talk about a cultural scenic area in Indonesia. There are many ancient temples and statues here, but the explanation has always been a problem - most local tour guides can only speak Indonesian and English, and Chinese and Japanese tourists simply can't understand. In 2020, the scenic area collaborated with Eagle Rice and customized the guide content to include Chinese, Japanese, and Korean, using the Eagle Rice 007B automatic sensing guide machine. The equipment has dual headphone sockets, and tourists can also listen together with their companions. Moreover, the device has a standby time of up to 24 hours and doesn't need frequent charging. The scenic area manager reported that since using the Eagle Rice guide machine, the complaint rate for Chinese tourists has been almost zero, and many Chinese tourists specifically came to visit, and the popularity of the scenic area has also increased.
There is also a castle scenic area in Hungary. Before, when the tour guides gave explanations manually, the voices of different teams interfered with each other, and tourists complained, "It's too noisy, I can't hear clearly." Later, the scenic area used Eagle Rice's MC200 multi-channel zone-based explanation system. When different teams visited different areas, the audio could automatically switch and wouldn't interfere with each other. The tour guide could also play pre-recorded explanations, reducing the workload. Now the noise decibel level has dropped significantly, the tourists' experience has improved, and the repeat visitors have also increased.
IV. Beyond "Listening", Yingmi's New Features Make the Scenic Area More Attractive
Nowadays, tourists increasingly prefer experiences that are technologically advanced and highly interactive. Yingmi has been constantly innovating and has launched many new features, making the free audio tour go beyond "listening".
For instance, Yingmi's 360° panoramic guiding system PT1 allows tourists to view the 360° panoramic images of the scenic area using the guiding device. Even if some scenic spots are temporarily closed for maintenance, tourists can still "virtually visit" them. Previously, in a volcanic scenic area in Greece, after using this system, tourists could see the panoramic view of the volcanic crater and listen to a geological expert explain the formation process of the volcano, which was particularly attractive. Moreover, this system also supports VR interaction. Tourists can "virtually touch" volcanic rock specimens and experience the temperature of the volcano. This immersive experience left a deep impression on the tourists.
There is also the WeChat mini-program guiding system. Nowadays, many foreign tourists also use WeChat. They don't need to rent equipment. As long as they follow the WeChat official account of the scenic area, they can use their mobile phones to achieve automatic sensor-based explanations. The system uses Beidou/GPS and Bluetooth positioning. Whether it is on the outdoor scenic area roads or indoor museum exhibition halls, it can accurately locate and guide tourists to the locations of restrooms and restaurants. For example, in a zoo in Thailand, after using Yingmi's WeChat mini-program guiding system, tourists could hear the introduction of each animal and see the feeding time of the animals, which was particularly convenient. Moreover, the scenic area can collect tourist data through the mini-program, such as "which animal exhibition area is the most popular" and "how long do tourists stay on average". Based on these data, the scenic area can optimize its services.
In addition, Yingmi's display and explanation system Z1 is also suitable for foreign brand stores and exhibition halls. For example, at luxury goods exhibitions, when tourists pick up a piece of jewelry, the device will play the design concept, material introduction of the jewelry, and also display the video of the jewelry production process. It is full of technological sense. Previously, at a watch exhibition in Germany, Yingmi's Z1 system attracted many tourists. Many exhibitors said, "With this system, there is no need for sales assistants to repeatedly explain, tourists can understand the product themselves and increase their desire to purchase."
V. Yingmi's "9G Service" Ensures Peace of Mind for Foreign Tourist Attractions
Before sale, as long as the attraction has a demand, Yingmi's customer service can respond within 90 seconds and offer free sample testing to allow the attraction to experience the effect of the equipment first. Moreover, Yingmi has over 1,000 real cases, which can recommend the most suitable solution based on the type of the attraction (such as natural attractions, museums, theme parks). For example, for a foreign wine estate attraction, Yingmi recommended the i7 guide machine and Z50 rental cabinet, and also customized the explanation content of the wine-making process, which was particularly considerate.
During the middle stage, Yingmi has 30 professional technical service personnel. If the attraction needs it, they can also conduct on-site inspections to determine the installation location of the equipment, such as where to place the rental cabinets and where to attach the sensing labels for the best effect. If the attraction needs to add equipment temporarily during the peak season, Yingmi can deliver the emergency order on the same day without delaying the use of the equipment. Moreover, Yingmi supports multi-platform transactions, ensuring secure payment, and foreign attractions do not have to worry about the cumbersome payment process.
The after-sale service is also reassuring. Yingmi's equipment is covered by a lifetime warranty. If there is a malfunction, it can be repaired or replaced for free.No matter what problems the attraction encounters, they can contact the customer service at any time. Previously, a rental cabinet at a tourist attraction in France had a minor problem. After contacting Yingmi, the technicians provided remote guidance and quickly solved the problem. The attraction manager said, "I didn't expect the after-sale service in China to be so prompt. It's even more reliable than our local suppliers."
Conclusion: Choose Yingmi, making foreign scenic spots more popular among tourists
Dear managers of foreign scenic spots, nowadays tourists increasingly value the travel experience. Free audio-guided tours are no longer an "optional" service but a "powerful tool" to attract tourists and enhance the competitiveness of scenic spots. Yingmi has 16 years of experience in audio-guided tours. From technology to products, from cases to services, it can meet the needs of foreign scenic spots, and has already been recognized by scenic spots in countries such as Spain, Hungary, and Indonesia.
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