Many customers have a misconception that customizing a wireless audio guide device is merely about printing a logo or changing the color, with no technical content. In fact, this is not the case. The customization requirements for scenarios are mostly tied to local usage scenarios, compliance standards, and language habits. For example, in European scenic areas, multilingual customization is necessary; in Southeast Asian outdoor venues, it is necessary to customize for high-temperature resistance and interference resistance; for exhibition halls, the focus is on whether the appearance can fit their own style. These details can only be precisely controlled by brands that have deeply immersed themselves in the industry and have been in the foreign trade business for many years. Yingmi's 18-year industry accumulation is the greatest guarantee for providing excellent customization services.
Ⅰ.The core of customer customization: not just "can be customized", but "to what extent can it be customized"
1. Customization should not be superficial; adapting to the scenario is the key
The core demand of customers for customization is actually "to adapt to their own scenarios", rather than just doing some superficial work. Take large scenic areas as an example, they often require multiple teams to give explanations together. The customization requirements focus on whether the channel quantity is sufficient and the signal stability is reliable; for museums, more emphasis is on multilingual explanation content and the accuracy of the sensing range; if it is for enterprise receptions, they are more concerned about whether the device appearance, prompt sound, and charging method can fit their brand style.
Yingmi's customization has always been centered around scenarios. Unlike some brands that only dare to do basic appearance customization, Yingmi can break down the customization requirements according to the specific scenarios of the customers and implement them one by one. From small details like the printing process of the logo on the device to the adjustment of the language of the prompt sound, to the expansion of the channel quantity and the strengthening of anti-interference functions, even the charging box can be customized and adapted to ensure that the customized equipment can be used by the customer right after they receive it, without the need for additional debugging.
2.Two key points for customization: multilingual adaptation and compliance certification
For customers, the customization of wireless audio guide devices has two points that must not be ignored: one is multilingual adaptation, and the other is compliance certification. The market language is diverse, and a wireless audio guide device that only supports a single language cannot meet the needs of tourists and visitors from different countries; in addition, different countries have different compliance requirements for electronic devices. For example, if one wants to enter the European market, CE and RoHS certifications are mandatory, neither of which can be missing.
Yingmi has understood various compliance standards for many years in the market. All customized devices have passed the EU CE and RoHS environmental protection certifications, and customers don't need to worry about customs clearance issues. For multilingual customization, Yingmi defaults to supporting 8 languages, and if the customer has any requirements, additional minor languages can be added, and the explanation content can be provided by the customer, and we are responsible for precise input, debugging, to ensure clear pronunciation and no noise, perfectly adapting to the scenarios of multilingual receptions overseas.
Ⅱ.Yingmi's 18-year customization strength: from research and development to production, full control throughout
1. R&D support: with core patents, customization can be more flexible
To make a wireless audio guide device customized well, strong R&D capabilities are absolutely necessary - without core technology, customization can only remain on the surface and cannot achieve functional breakthroughs. Yingmi is a national-level high-tech enterprise and big data enterprise, with many core patent technologies, such as SOC embedded integrated digital noise reduction technology, 4GFSK signal modulation technology, LD high-precision positioning technology, etc. These technologies are our guarantee for providing excellent customization services.
For example, if the customer thinks the device's anti-interference ability is insufficient, we can optimize the signal transmission of the device through 4GFSK signal modulation technology, reduce the channel bandwidth, and avoid interference when multiple teams use it together; If the client requires precise sensing and interpretation functions, we can utilize the LD high-precision positioning technology, combined with RFID and infrared positioning, to customize the sensing range and achieve "sound starts when the person arrives, and stops when the person leaves". These customized function adjustments are completed by our own R&D team, without relying on external outsourcing. The customization process is more flexible and has stronger adaptability.
2.Production Assurance: Own production line, batch customization delivery is more reliable
When customers make customizations, they usually make bulk purchases. Whether they can deliver on time and with quality is one of the issues that customers are most concerned about. Yingmi has 4 automated SMT production lines and has built its own SMT assembly factory. From R&D to production, and from sales to after-sales service, the entire chain can be controlled by ourselves, completely solving the common problem in the industry of "strong in R&D, weak in production".
Whether it's small-batch personalized customization (hundreds of units) or large-batch standardized customization (thousands of units), we can precisely control every production process through our own production line to ensure that the quality of each customized device is the same. Moreover, Yingmi adopts the 7S product quality control system. Each customized device must undergo 5 strict inspections, from hardware assembly to functional debugging, with dedicated personnel responsible throughout, ensuring no customization deviations or quality issues. The batch delivery timeliness and reliability are completely reassuring for customers.
Based on the most commonly used scenarios by the client, Yingmi selected 2 devices with strong adaptability and large customization space, covering two core needs: team interpretation and self-service interpretation. Customers do not need to upgrade separately; they can simply customize according to their own needs and adapt to most usage scenarios.
This device is Yingmi's core customized model, mainly for team interpretation scenarios, especially suitable for scenic spots, museums, and enterprise receptions. It adopts the Ergo ergonomic non-in-the-ear design, and even after wearing for a long time, it won't hurt, and it can solve the problem of hygiene during wearing, which is very in line with the client's usage habits. On this basis, the customization space is also very large.
The customization direction can be flexibly adjusted: in terms of appearance, the body color can be customized, and the client's brand logo can also be printed, in line with their brand image; in terms of functions, the number of channels can be customized (up to 200 adjustable channels), suitable for multiple teams to explain simultaneously, and combined with CRC digital encryption technology, it can ensure that the signals of different teams do not interfere or cause noise; in terms of sound quality, through the SOC embedded integrated digital noise reduction technology, it can customize the noise reduction level according to the client's scenarios (such as noisy outdoor environments or quiet indoor exhibition halls), ensuring clear and clean interpretation sound quality; in addition, the language and volume of the prompt sound can also be customized, suitable for multi-language usage scenarios.
This device has extremely strong adaptability. Whether it's European museums, Southeast Asian outdoor scenic spots, or enterprise business receptions, as long as it is slightly customized, it can precisely match the scene requirements. If it is bulk purchasing, an exclusive charging box can also be customized simultaneously, convenient for storage, transportation, and charging, saving a lot of trouble.
2.M7 Neck-Hang Automatic Sensing Interpretation Device: Focus on self-service interpretation, customized for scenic spots/museums
This device is mainly for self-service interpretation scenarios, suitable for large scenic spots, museums, and exhibition halls. It adopts the RFID-2.4G star distribution system design, no need for manual operation. When tourists wear it and approach the interpretation point, the device will automatically sense and play the interpretation content, saving a lot of labor costs. The customization direction mainly focuses on the core needs of self-service interpretation. The key customization points of this device lie in the content and sensing functions: In terms of the content, it can be customized with multiple language explanations (even for minority languages are supported), and it can store up to 9,999 segments of explanations, catering to the needs of multilingual tourists. After the customer provides the text, we will precisely input and debug the sound quality to ensure clear playback. In terms of the sensing function, the sensing range can be customized (adjustable from 0.5 meters to 40 meters), which can solve the interference problem caused by dense exhibits and close points, achieving precise sensing and smooth switching. In terms of the appearance, the color of the body and the logo can be customized, and a custom storage box can also be provided. One custom storage box can hold 30 devices, making it convenient for scenic spots and exhibition halls to manage uniformly.
FAQ
Q1: Does Yingmi wireless guide device customization require additional fees?
A1: Basic customization does not require additional fees. For example, logo printing on the body, basic language customization, adjustment of channel quantity, and regular color customization are all included in the equipment purchase cost. Customers do not need to spend an extra penny. If there are special customization requirements, such as recording in minority languages, replacing with special materials, or upgrading functions, we will calculate the cost based on the difficulty of customization and the batch quantity, and communicate with the customer in advance. There will be absolutely no hidden charges.
Q2: How long does customization take? Can large-scale purchases be delivered on time?
A2: The customization period depends on the batch quantity and the difficulty of customization: Small batch customization (≤100 units), delivery can be completed within 7-10 working days; Large batch customization (>100 units), delivery will be completed within 15-20 working days. If the customer has urgent needs, we can coordinate the production line to prioritize production to shorten the delivery time. Yingmi has its own production line, which is fully controllable. Large-scale purchases can definitely be delivered on time and with quality, without any delays
Q3: Can the customized equipment enjoy after-sales guarantee? Can the customized functions be upgraded later?
A3: Customized equipment and regular equipment both enjoy Yingmi's lifetime technical guarantee. Within one year, if there are non-human-induced quality problems, they can be repaired or replaced for free; if it is repaired twice and still cannot be used normally, we will provide free replacement of the same product. If customers want to upgrade the customized functions later, such as adding languages or expanding the channel capacity, they do not need to replace the equipment. Just our technicians need to debug it, which can help customers reduce the upgrade cost in the later stage.
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